Policies
The Hill's Crafts Custom Shop Terms and Conditions
1. General Information
1.1. These Terms and Conditions ("Terms") govern the contractual relationship between The Hill's Crafts ("Custom Shop," "We," or "Us") and the customer ("Customer" or "You"). By placing an order with The Hill's Crafts, You acknowledge and agree to be bound by these Terms in their entiety.
1.2. The Hill's Crafts specializes in creating custom-made products based on your specifications. Our products are crafted with great care and attention to detail.
1.3. The estimated turnaround time for the order to be ready for shipment is 7 to 14 business days, subject to exceptions and specific product details.
2. Ordering
2.1. You may place an order through our website or contact our team directly.
2.2. To initiate the order, You must provide specific instructions, including product design, size, color, and other relevant details.
2.3. The pricing, payment methods, and any additional charges, such as shipping fees or taxes, will be clearly communicated to you during the ordering process.
3. Customization and Design
3.1. We take pride in delivering customized products tailored to Your specific requests. However, You are responsible for providing accurate design instructions and specifications.
3.2. The Hill's Crafts reserves the right to refuse any order that violates intellectual property rights, trademarks, or copyrights. We will not produce items that infringe on third-party rights.
4. Turnaround Time and Shipment
4.1. The Hill's Crafts aims to deliver products within 7 to 14 business days from the date of order confirmation. This timeframe may be subject to change based on factors beyond our control, including high demand, product complexity, or unforeseen circumstances.
4.2. If You have specific delivery deadlines, please communicate them to our team, and we will do our best to accommodate your request.
4.3. Shipment times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other external factors.
5. Payment
5.1. Payments must be made in full at the time of order. We accept payments through various methods as specified on our website.
6. Cancellation and Refund Policy
6.1. You may cancel your order within 24 hours of placing it. If the production process has already commenced or supplies have been ordered, a refund may not be possible.
6.2. Once supplies have been ordered, we are unable to cancel orders.
6.3. The Hill's Crafts does not offer refunds on customized products once the production process has begun, except in cases of product defects or errors.
7. Quality Assurance
7.1. We are dedicated to delivering high-quality custom products. If there are any defects or errors in your order, please notify us within seven (7) days of receiving the product. We will work with you to address the issue promptly.
8. Intellectual Property
8.1. Any design elements provided by You, including text, logos, images, or other content, should not infringe on intellectual property rights. By providing these elements, You represent that you have the necessary permissions to use them.
9. Privacy and Data
9.1. Your personal information and order details will be used for the purpose of fulfilling your order and will be treated in accordance with our Privacy Policy.
10. Limitation of Liability
10.1. The Hill's Crafts' liability is limited to the cost of the custom product. We are not liable for any indirect, incidental, or consequential damages.
11. Governing Law
11.1. These Terms and Conditions are governed by the laws of Texas, and any disputes will be resolved in accordance with these laws.
12. Changes to Terms
12.1. The Hill's Crafts reserves the right to modify these Terms and Conditions at any time. You will be bound by the version of the Terms that was in place at the time of your order.
By placing an order with The Hill's Crafts, You acknowledge that You have read, understood, and agreed to these Terms and Conditions in their entirety. If You have any questions or concerns, please contact our team before placing your order.